POLITIQUE DE MAGASIN
CUSTOMER CARE
RETURN POLICY
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The products in our shop are organized, produced, printed and delivered through Printify. Printify is a print-on-demand company, which means that all products are unique and produced only once ordered.
This means that returns and exchanges are not supported if you as customer ordered the wrong size, color, or simply changed your mind.
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PRIVACY & SAFETY
DAMAGED PRODUCTS
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However, in case of a damaged product or a manufacturing error, Printify offers a free reprint or a refund if you contact us within 30 days of product delivery.
Please get in touch with our team, providing your name, adress and telephone number as well as a clear photo showing the issue.
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If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.
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Please note that Printify will not be held responsible and will not offer reprints or refunds if the customer ordered the wrong size or color.
In case of an unsuccessful delivery, you can opt for either a reprint with an extra charge or a partial refund.
For DTG products, there is a tolerance of 0.5" for print placement, meaning that minor variations in the placement of the print will not be considered as defects.
WHOLESALE INQUIRIES
TRACKING
If you’re experiencing any problems with tracking your order or shipment, or if you need to report an issue with the received product, please contact us.
PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL
- Offline Payments